Return & Exchange Policy

At Indiyani Chikancraft, we value your satisfaction and strive to ensure you are pleased with your purchase. If, for any reason, you are not completely satisfied, we offer a seamless return and exchange process. Please read through our Return & Exchange Policy carefully.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item(s) must meet the following conditions:

• The product must be unused, unwashed, and in original condition with all tags and packaging intact.
• Items must be returned within 7 days of receipt of the product.
• Only items purchased directly from Indiyani Chikancraft's official website are eligible for returns or exchanges.

2. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Customized or made-to-order items.
• Items purchased during clearance sales or with special discounts.
• Gift cards.

3. Return Process

To initiate a return, follow these simple steps:

• Step 1: Contact our customer support at indiyani.chikancraft@gmail.com or call +91 63911 21212 within 15 days of receiving your order. Please provide your order number and details of the item(s) you wish to return.
• Step 2: Once your return is approved, you will receive instructions on how to send the item(s) back to us.
• Step 3: Pack the item(s) securely in the original packaging and ship it to the address provided. Please ensure you use a trackable shipping method for your protection.

Note: Return shipping charges will be borne by the customer unless the product is defective or incorrect.

4. Refund Process

• Once we receive the returned item(s) and inspect the condition, we will notify you via email.
• If the return is approved, your refund will be processed within 7-10 business days after approval, and a credit will be applied to your original method of payment.
• Shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

5. Exchange Process

If you would like to exchange your item for a different size, color, or style:

• Contact us at indiyani.chikancraft@gmail.com or +91 63911 21212 with your order details and the item(s) you wish to exchange.
• Once the exchange request is approved, follow the return process to send back the original item(s).
• Once we receive and inspect the item(s), we will ship the replacement product within 7-10 business days, subject to availability.

Note: Exchange requests are subject to stock availability. If the desired item is not available, we will issue a refund.

6. Damaged or Defective Products

If you receive an item that is damaged or defective, please contact us immediately at [Your Contact Email] with photos of the defect and your order details. We will arrange for a free return and send you a replacement or issue a refund.

7. Cancellations

If you wish to cancel an order, please contact us within 24 hours of placing the order. Orders cannot be canceled once they have been shipped.

8. Contact Us

For any questions, concerns, or assistance with your return or exchange, feel free to reach out to our customer service team:

Email: indiyani.chikancraft@gmail.com
Mobile number: +91 63911 21212