Shipping Policy

At Indiyani Chikancraft, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.

1. Order Processing Time

  • All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Times

We offer standard and expedited shipping options for deliveries within India. The shipping methods available will depend on your location and the product size.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-4 business days (subject to additional charges).

Note: Delivery times may vary based on your location, and unforeseen factors such as weather conditions or courier delays. We strive to ensure timely delivery, but these external factors may occasionally cause delays.

3. Shipping Charges

Shipping charges are calculated based on the weight, size, and destination of the order. The shipping cost will be displayed at checkout before you finalize your purchase.

  • Free Shipping: We offer free standard shipping on orders above ₹ 999/-

4. International Shipping

Currently, we ship within India only. We are working towards expanding our shipping services internationally and will update our policy accordingly once available.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our courier partner’s website.

6. Address Modifications

Please ensure that the shipping address provided at the time of checkout is accurate. If you need to modify the shipping address after placing your order, please contact us immediately at indiyani.chikancraft@gmail.com or +91 63911 21212. Address changes may not be possible if the order has already been shipped.

7. Undelivered Packages

In cases where a package is returned to us due to incorrect or incomplete address details, or if the recipient is unavailable, we will attempt to contact you for re-shipment. Please note that additional shipping charges may apply for re-shipping the order.

8. Shipping Delays

While we aim to meet our delivery timelines, certain circumstances such as natural disasters, political unrest, or courier issues may result in delays. In the event of a significant delay, we will notify you via email and keep you informed of the status of your order.

9. Damaged or Lost Packages

If your order arrives damaged, please contact our customer service team at [Your Contact Email] within 24 hours of receiving the package. Kindly include photos of the damage for our reference, and we will assist you with a replacement or refund.

For lost packages, if the tracking information shows that your package has been delivered but you have not received it, please notify us, and we will investigate the issue with the courier service.

10. Contact Us

For any shipping-related queries or concerns, please feel free to contact us at:

Email: indiyani.chikancraft@gmail.com
Mobile number: +91 63911 21212